Nigerian embassy in Canada suspends activities amidst citizens’ demands for passport renewals
Despite several passport renewal requests from Nigerians in the country, the Nigerian high commission in Canada announced an indefinite suspension of its activities on Tuesday.
According to a
statement provided on its website, the embassy hinged the decision on the fact
that people show up at the chancery uninvited, adding that the special
intervention arrangements for emergency cases have been suspended.
Also, some citizens
were accused of assaulting one of the embassy’s staff on Friday.
“On a number of
occasions people seeking passport renewal came to the chancery without an
appointment and acted in a most unruly manner, disturbing the peace and acting
in an abusive manner, banging windows Etc.
“Matters came to a
head on Friday August 14, 2020 when a group showed up at the High Commission
and refused to allow the embassy staff members to attend to those who had
appointments. They insisted that we had to attend to everybody who showed up.
They went as far as holding a female staff member who went to address them
hostage for over twenty minutes and subjected her to physical abuse,” the
statement read.
The embassy added
that it does not have enough passport booklets available, owing to the closure
of airspace by many countries including Nigeria, to check the spread of
COVID-19.
Grouse
PREMIUM TIMES learnt
that many Nigerians residing in different parts of Canada have applied for the
renewal of their passports for the purpose of extending their work permits,
study visas or seeking medical care abroad.
These categories of
people, after paying for the new passport, meet a gridlock at the embassy’s
only office in Canada located in Ottawa.
One of the
applicants who identified herself as Ruth told PREMIUM TIMES that she contacted
the commission in July and told the officer how desperate she was for the
passport.
The researcher, who
lives in Edmonton, should be in Turkey for the second phase of myomectomy, the
surgical procedure to remove fibroid, in September.
The trip will be
cancelled if she fails to renew the passport, which will expire in October, she
said. The validity of her passport should not be less than six months for the
Turkish authorities not to turn her back at the airport.
According to her, the
staff in charge of passport renewal mentioned that they have been attending to
10 Nigerians daily on Mondays, Wednesdays and Fridays.
She fixed an
appointment with the officer at the commission for Friday but was not attended
to. She had flown into Ottawa, a five hours trip from Edmonton.
“The man who I had
informed before booking my flight ticket, told me that they couldn’t attend to
me because I did not tell him prior to the trip. I spent 1,500 Canadian dollars
on the trip alone. I was so angry.”
“I was not the only
one. I met so many Nigerians who came from Alberta, Ontario, Prince Edward
Island and other cities in Canada. They were all angry,” she said, while
narrating her ordeal.
“We all need to be socially responsible in Nigeria, honestly, or no progress would be made. Tomorrow everyone will shout “government” but the injustice we show each other is worse. People should learn to respect the lives, resources etc of others,” she advised.
Speaking on the
alleged assault, Ruth, who said she did not witness such, described it as an
expected revolt from the frustrated individuals.
“I wasn’t there so I
can’t say much. However, it is to be expected that people will revolt when
being treated like they don’t matter on sensitive issues. They must have been
extremely frustrated. We push people to the wall too often as Nigerians.”
Calling for the
intervention of necessary authorities, she urged that with the commencement of
operations in Ottawa and Ontario, the embassy should not delay on the basis of
the COVID-19 pandemic.
“Right now,
businesses have started opening in Ottawa, Ontario… So, COVID-19 is not an
excuse as long as you put safety measures in place.”
Long Before
COVID-19…
The embassy’s
seeming ineptitude, poor communication and bad service delivery had been on
long before the COVID-19 pandemic, PREMIUM TIMES gathered.
A frustrated
Nigerian, Oluwakemi Ola, in a viral video filmed in 2019, promised to burn her
Nigerian passport after obtaining her Canadian citizenship.
The young lady, who
busted in tears in the interview with CBS network, said she had spent 300
dollars on transportation from London Ontario for biometrics only for the
embassy office to be on lock.
“I spent $300, came
here last night. I’m a student. I don’t have $300 to spend. My rent is $300 a
month. I spent $300. You come here. And how do they treat you? there’s no
courtesy. they don’t even treat you like you’re human.
“All they had to do
two days ago was put something on the Internet. People cancel their flight.
This $300 I spent, I don’t know where I’m gonna get the money to come back and
I have to. I’m not Canadian yet. But the moment I am Canadian, I am burning
this passport. I will burn it and I will never ever in my life get a Nigerian
passport.”
Jackson Ude, an aide
to former President Goodluck Jonathan, also attested to the poor service
delivery in the embassy office.
“Nigerian embassy in
Ottawa, the capital of Canada, has been in a horrible mess since 19… I lived in
that town for one year while in grad school and twice I went there, I never
went back!” he once posted on Twitter.
Agboola Peter, a
public speaker and consultant, took to his Twitter page in March to accuse the
high commission of not processing passports because the machine was faulty.
“The Nigerian
embassy in Ottawa, capital of Canada could not process passport renewal because
the machine has spoilt and the Engineer to fix it has to come from Abuja,
Nigeria.
“The funniest is
that the person was rejected Canada Visa last week Thursday.”
Another user,
@_Adunns, posted “For any Nigerian living in Canada, when you need services of
the Nigerian embassy, just know you’re in for bullshit. First of all, just know
they gist about your concerns/complaints/issues as soon as you finish the call
with the customer service representative. (I witnessed it).”
A young man, who
does not want his name in print, narrated how he was compelled to pay extra charges
because the embassy office had run out of 32-page booklets at the point of
capturing his biometrics in March.
“Eventually we were
made to wait. When it was time to get our details taken, they told everyone
that they didn’t have 32 page passports. They claimed to only have 64 pages and
as such, we had to pay another fee! I asked them why couldn’t we just pay the
balance left and they strictly refused.
“The financial firm
for the Nigerian embassy in Canada is called “Innovate Services” but the email
I was asked to send my money to was “nimble services”, he said, providing a
proof of payment.
Commenting on his
experience, he said they were not allowed to eat inside the embassy and he had
to stay on the staircase to have his lunch.
“The staff were rude!
They yelled at us! One even insulted me!” he told this newspaper on Wednesday
morning.
As of the time of
filing this report, the embassy is yet to respond to enquiries sent to its
direct email address about its services.
Nigerian authorities speak
The spokesperson of
the Nigeria Immigration Service, Sunday James, denied the shortage of passport
booklets when contacted on Wednesday morning.
“Not all embassies
have reopened and this is because of the policies of the host countries,” Mr
James told PREMIUM TIMES.
He, however,
promised to render his assistance to those with special concerns like Ruth and
demanded that their details be sent to him.
The Nigerians in
Diaspora Commission (NIDCOM) spokesperson, Abdulrahman Balogun, condemned the
ill-treatment of the nationals in Canada.
“It is highly condemnable.
I have heard from your end and we’ll also reach out to the high commission
there for their side of the story,” Mr Balogun said.
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