EEDC Completes Cut Over To New Vending System, Urges Customers' Upgrade of Meters

 

Enugu Electricity Distribution Company PLC (EEDC) has announced the cut over to its new vending system, named SuperEdge.

According to the Head, Corporate Communications, of EEDC, Emeka Ezeh, the development is as result of a successful rollover exercise on Saturday. The rollover is in readiness for the STS prepaid meter upgrade.

Mr. Ezeh informed that customers of EEDC who were unable to recharge their meters during the rollover period because, last Friday and Saturday, during which the vending platform was shut down, "can now conveniently purchase tokens and upgrade their meters."

In a statement issued on Sunday by Ezeh, he stated that with the completion of the rollover, "the very first token purchase by customers will come with the Key Change Tokens (KCTs) needed to upgrade the meters. These are three sets of 20-digit tokens which the customers are expected to punch into their meters...

"The first 20 digits will be punched into the meter after which the customer should press the “enter” button; the same should be done for the second 20 digits and the third 20 digits, to have the meter upgraded."

He urged customers who might still have earlier purchased tokens yet to be loaded onto their meters to endeavour to load them before administering the three sets of 20-digit tokens, as once the meter is upgraded, such tokens will no longer be accepted by the meter.

Ezeh emphasised that the prepaid meter upgrade is compulsory for all customers using STS compliant prepaid meters and the meters are expected to have been upgraded by 24th November 2024.

 

He further warned that the exercise is free and at no cost to customers, adding that it does not affect Postpaid and Standalone customers.

Customers can recharge their meters through “EnergyPay” by simply logging on to EEDC website (www.enugudisco.com) and clicking the “Make Payment” button, or through the EEDC Connect App.  

For enquiries and clarification on the upgrade, customers are encouraged to reach out to EEDC through its Call Center by dialling: 084 700 100. MTN users should dial: 02084700100.